年度	2013
全部作者	尚孝纯
论文名称	Shari S. C. Shang;Pin-Jiun Chen, 2013.08, 'Understanding customer perceptions of e-service deviations, ' Proceedings of the 19th Americas Conference on Information Systems, AMCIS.
发表日期	2013-08-01
ISI Number	412464