年度	2004
全部作者	蔡瑞煌
论文名称	Tsaih, R.*;Lin, W;Hung, M;Cheng, Y, 2004, 'The Business Process Investigation in the Perspective of Customer Value, ' Shaping Business Strategy in a Networked World, pp.596-603.(*为通讯作者)
参考连结	http://nccur.lib.nccu.edu.tw/handle/140.119/46721
ISI Number	243168