Year	2002
Authors	JYH-SHEN CHIOU
Paper Title	Richard A. Spreng;邱志聖, 2002, 'A Cross-Cultural Assessment of the Satisfaction Formation Process, ' European Journal of Marketing, Vol.36, No.7, pp.829-839.
Vol.No	144747
Reference URL	http://nccur.lib.nccu.edu.tw/handle/140.119/12535