年度	2018
全部作者	萧瑞麟
论文名称	Hsiao, R. L.;Dale Hsu*;Ashira Yang, 2018.09, 'Orchestrating Surprise: Reframing Users' Negative Senses for Service Innovation in Museum Shop, ' 38th. SMS Annual Conference, Strategic Management Society.(*为通讯作者)
发表日期	2018-09-01
ISI Number	423768