年度	2006
全部作者	别莲蒂
论文名称	Lien-Ti Bei*;Cian-Fong Shang, 2006, 'Building Marketing Strategies for State-Owned Enterprises against Private Ones Based on the Perspectives of Customer Satisfaction and Service Quality, ' Journal of Retailing and Consumer Services, Vol.13, No.1, pp.1-13.(*为通讯作者)
卷数	198932
参考连结	http://nccur.lib.nccu.edu.tw/handle/140.119/10278