Year	2010
Authors	SOE-TSYR YUAN
Paper Title	Yen-Hao Hsieh*;Soe-Tsyr Yuan, 2010.07, 'Modeling Service Experience Design Processes with Customer Expectation Management: A System Dynamics Perspective, ' Kybernetes: the international journal of systems & cybernetics, Vol.39, No.7, pp.1128 - 1144.(SCI)(*為通訊作者)
Vol.No	318926
Date of Publication	2010-07-01
Reference URL	http://nccur.lib.nccu.edu.tw/handle/140.119/64085