Year	2008
Authors	JIA-LANG SENG
Paper Title	諶家蘭*;Chou, T, 2008.12, 'eTOM and e-services-based trouble-management operations-a large scale telecom case study, ' International Journal of Technology Management,, Vol.43, No.4, pp.383-403.(SSCI, SCI)(*為通訊作者)
Vol.No	242387
Date of Publication	2008-12-01
Reference URL	http://nccur.lib.nccu.edu.tw/handle/140.119/71068